Shipping policy

SHIPPING POLICY

Last updated: March 2026

At Twels Digital, we provide digital services only.
No physical products are shipped.

📩 DELIVERY METHOD

All services are delivered digitally via one or more of the following:

  • Email communication
  • Access to digital platforms or tools
  • Shared documents (e.g., Google Docs, Notion, dashboards)
  • Scheduled calls or consultations

No physical shipment or courier delivery is involved.

⏱️ DELIVERY TIMEFRAME

Delivery timelines vary depending on the type of service purchased.

  • Standard services: delivered within the timeframe communicated on the product/service page
  • Custom services: delivery time is agreed upon after purchase

Delays may occur if required information from the client is not provided on time.

📌 CLIENT RESPONSIBILITY

To ensure timely delivery, clients must:

  • Provide accurate contact details (especially email)
  • Submit all required information or materials
  • Respond to communication requests in a timely manner

Failure to do so may delay the delivery process.

❗ NON-DELIVERY

If you do not receive your service within the agreed timeframe, please contact us at:

info@twelsdigital.com

We will investigate and resolve the issue promptly.

🌍 LOCATION

Since all services are delivered digitally, they are available worldwide.
No shipping fees, customs, or physical delivery constraints apply.