Refund policy
RETURN & REFUND POLICY
Last updated: March 2026
At Twels Digital, we provide both digital products and digital services. Due to the nature of these offerings, our refund policy is limited and designed to protect both parties while remaining fair and transparent.
📦 DIGITAL PRODUCTS
All digital products (downloads, templates, resources, access-based content) are non-refundable once delivered.
Because access is granted instantly after purchase, all sales are considered final.
💻 SERVICES
For services (including but not limited to consulting, setup, strategy, or custom digital work):
- Payments are non-refundable once work has started
- If a cancellation request is made before work begins, a partial or full refund may be considered
If a project has already started, refunds are not available, as time and resources have been allocated.
❗ REFUNDS (LIMITED CASES)
Refunds may be considered only if:
- A technical issue prevents delivery and cannot be resolved
- The service was not delivered at all
In all cases, we first aim to resolve the issue before issuing any refund.
Return rules summary
- Returns accepted for 30 daysReturns accepted for 30 days
-
Free return shipping
Free return shipping
🚫 NON-REFUNDABLE SITUATIONS
We do not offer refunds for:
- Change of mind
- Misunderstanding of the product or service
- Dissatisfaction based on subjective expectations
- Results that depend on external factors (e.g., marketing performance, traffic, conversions)
- Delays caused by missing information or lack of response from the client
⏳ CLIENT RESPONSIBILITY
Clients are responsible for:
- Providing accurate and complete information
- Responding in a timely manner when required
- Reviewing product/service details before purchase
Delays caused by the client do not qualify for refunds.
📩 SUPPORT
If you encounter any issues, please contact us at:
info@twelsdigital.com
We aim to resolve all concerns efficiently and professionally.